Getting help.

Where the answers live

• InstallingDownload and install Orcheri — the browser and Windows questions, what the installer does, and what to do when something is blocked.
• Using OrcheriThe practical guide — connecting your AI tools, your first Room, delegating, decisions, stopping work, picking it up tomorrow.
• Your AI toolsSupported tools — what Claude Code, Codex, Cursor, Antigravity, OpenCode and GitHub Copilot CLI each need, which can lead, and where ChatGPT fits.
• Updating OrcheriUpdates — the in-app announcement, Settings → Updates, and installing a newer version over the top.
• Access and approvalPrivate Alpha — what the request asks and what happens after you send it. Your own request's state is on your account page.
• Privacy and dataTrust and privacy — where each thing lives. Taking part in the Alpha — what participating means.

Orcheri cannot find my AI tool

Not found in checked locations means Orcheri did not find a usable command-line installation in the places it checked. The Claude desktop app, the ChatGPT app, the Cursor editor, the Antigravity app, the OpenCode desktop app or Copilot in an editor alone does not supply the tool Orcheri needs.

1. Check the right tool. Follow the Windows CLI installation instructions, then run that tool's version command in a new PowerShell window. Keep the provider's own installer prompts and device protections.
2. Ask Orcheri to look again. Press Check again in Connections & settings. It re-reads Windows' published search paths and known installation locations. If needed, close and reopen Orcheri.
3. Use your chosen installation. For an unusual location, choose the actual tool through Choose installation. If a previously chosen path broke, fix that choice; Orcheri will not silently run another program.
4. Read the next status. Sign in needed leads to the provider's own flow. Update needed means its interface was not usable; follow the provider's update instructions. Unavailable means the check could not finish, so try again. The Guide explains every status.

For Antigravity, OpenCode and GitHub Copilot CLI, Install in Orcheri puts the provider's reviewed release in Orcheri's own folder, so it does not need to be on PATH. If OpenCode says its data folder holds OpenCode 1 data, Orcheri is protecting that data from a permanent conversion; follow the message rather than deleting the folder. If Connect cannot finish, the card says so, with the runtime's own reason when it gave one.

Claude's Installed · sign-in not checked can be normal: Orcheri does not inspect its authentication. Use the supported API or cloud setup and try a small task. If you still cannot connect, preview a typed diagnostic report through Help & feedback and describe the status you saw. Do not send provider keys, credential files or a Room transcript.

Three ways to reach us, and which one to use

1. Help & feedback, inside Orcheri. The right choice for almost everything: a question about using Orcheri, something that behaved oddly, a rough edge, an idea. It goes to the people building Orcheri and stays with your account, so the thread is there when you come back. You can attach a diagnostic report — a fixed set of typed facts about your installation — and you see exactly what it contains before you send it.
2. Support, in your Orcheri account. The same conversation on the web, for when you would rather write from a browser, or Orcheri is not open. Sign in
3. How answers come back. For the first two, the reply lands in the same conversation, in the app or in your account, and we email you to say it is there. The contact form is different: it has no conversation to return to, so it is answered by email.
4. The Orcheri contact form. For the two cases the others cannot cover: you cannot sign in, or Orcheri will not start at all. It reaches a person who answers by email. It deliberately cannot sign you in, recover an account or join an existing conversation, whatever address you give it — that restraint is what makes it safe to leave open to anyone. Go straight there: contact form.

None of these is a bot or a queue robot. Write to support@orcheri.com.

What the Orcheri team will never ask you for

Worth knowing before somebody pretends to be us.

• Your password, an invitation code or a sign-in code. Never, by any route, for any reason. We have no use for them and no situation in which we would ask.
• Your provider API key or your Anthropic, OpenAI, Cursor, Google, OpenCode or GitHub sign-in. Those stay between you and them. Orcheri never holds a key of yours and never needs one.
• To turn off a Windows protection. Not SmartScreen, not Defender, not a policy setting, not an antivirus exclusion. If a message tells you to, it is not from us.
• Remote access to your PC, or a copy of a Room, a conversation or a repository. If we need to understand a failure, we ask you for the typed diagnostic report you can read first.

Mail from us is about your own request, invitation, account or support thread, because you asked for it. We send no marketing you did not switch on and no tracking.

Reporting a security concern

Report anything you think exposes someone's data, credentials or machine — including a mistake you think we made. The contact form has a security option, and a report sent that way is read by the Owner of the Orcheri team and nobody else. The address below is an ordinary mailbox, so use the form when that matters to you.

Security reports: use the contact form and choose the security option

Please include what you did, what you observed and where, and why you think it matters. Please do not include a live credential, a token or a key, even your own: describe what kind of thing it was and where it appeared instead.

Orcheri does not run a bug bounty and makes no payment for reports, so nobody is misled about that. Reports are still read carefully, because a security problem in an Alpha is the cheapest kind to fix.

Describing a problem so it can be fixed

No template, no required fields. Four things make almost any report actionable:

• What you asked for — the instruction you gave, roughly.
• What happened instead, in your own words, including anything Orcheri put on screen. If a teammate stopped, said it was waiting for you, or reported something as done that was not, say which teammate and which AI tool it was.
• Whether it happens again. Once is worth reporting; every time is worth reporting loudly.
• A diagnostic report, if it was a setup, connection or start-up problem. It carries the versions and which tools were found — usually the difference between a guess and an answer.

“I do not know what happened, but it felt wrong here” is a genuinely useful report. Alpha feedback is not a defect database entry; it is a person telling us where the product let them down.

When Orcheri says it paused the work

Orcheri will not silently stop doing what you asked. If it pauses, it says so in one sentence and offers the single action that fixes it. These are the cases you are most likely to meet, and none of them touches your Rooms.

• Offline too longYour PC works offline for a while on its last access check and then waits. Connect to the internet and press Check now. Your account settings show how long the current check lasts.
• Windows clock behindAn access check cannot be trusted against a clock that is wrong. Set the Windows clock right, then Check now.
• This PC is not set upYou are signed in but this installation was never activated, or it was removed from your account. Set up this PC fixes both; a removed PC comes back as a new one.
• Signed outOrcheri starts no new work, and your Rooms are still there to read. Signing back in only lets this PC start work again — it does not upload or synchronize your Rooms.
• Access paused or endedYour Rooms stay on this PC and you can still read, back up and export them. Support stays open either way, so you can ask.
• A backup or restore is runningWork waits so that a copy of it is consistent, and continues when that finishes.
• An earlier piece of work has not been confirmed as finishedOrcheri will not send new work into a project while it cannot prove the last work there ended — that is how two teammates avoid writing over each other. It says so, keeps what you wrote, and gives you Check again. Nothing is lost; it goes as soon as the check confirms it.

Other things that stop a send are about the conversation rather than your account, and say so in the same place: nobody is in this conversation yet, the conversation has no lead, the lead is not in it, or a mention could mean either of two teammates. Each one comes with the link that fixes it.

Sign-in and account trouble

The browser opened and nothing came back

A sign-in waits ten minutes and then stops. Start it again from Orcheri rather than reloading the old browser tab — a callback that did not come from this Orcheri window is refused deliberately. If no browser opens at all, check that Windows has a default browser set.

You already have an Orcheri account and tried Google with the same address

Orcheri will not quietly merge two sign-ins that happen to share an email address. An email address is not proof of identity, and an automatic merge on that basis is how accounts get taken over. So you get a refusal that explains how to continue, and it keeps the account you already have untouched. Two safe routes: sign in the way you did before — the email sign-in for that account — or, if you want Google on it, start Google again and choose Link to existing account on the secure sign-in screen, proving you hold the original. That proof is the point: it is what makes the link safe. If the screen does not offer that choice, keep using email and tell us. Do not create a second account to get around it — that splits your Alpha access from your work.

Your invitation code will not work

A code is for one email address only, works for seven days, and is used once. It is 28 characters, and Orcheri is forgiving about spacing and case. If it was replaced by a newer invitation, use the most recent email. For your safety, an invitation is never sent again automatically — ask us for a new one.

You cannot get in at all

This is exactly what the contact form is for. It reaches a person who answers by email, and by design it cannot sign you in or recover your account, whatever address you put in it: contact form.

Accessibility

This site is built as ordinary documents. It works with JavaScript turned off, every page is reachable and readable by keyboard, a Skip to content link comes first on every page, and headings are real headings rather than styled text. You can set light or dark yourself, or leave it following your system.

If your system asks for reduced motion, the site honours it: the animation stops and the doorway interaction settles straight to its finished state instead of playing. That interaction is optional in the first place — it is announced as an optional experience, it never opens by itself, and Escape or Close returns you exactly where you were. Nothing on the site depends on it.

In the app, the parts a keyboard reaches and the way work is announced are still being improved, and neither the site nor the app has been independently audited, so we make no claim of conformance to a particular standard. What we can say is what we test and what we have measured, and the list above is that.

If something here or in Orcheri is hard or impossible for you to use, tell us and say what you use — screen reader, magnification, keyboard only, captions, anything else. It is the kind of report an Alpha exists to collect, and it goes to the same place as any other message.

What your message actually carries

Only what you put in it. A support message carries your text and the account it belongs to. Room content, files, prompts, paths and other work details are not automatically attached. Whatever you choose to type or send reaches the Orcheri team; leave out secrets and private work.

A report says which versions of Orcheri, Windows and your AI tools this PC has, where its access stands, whether Orcheri could reach us, and which kind of thing you were doing. That is the whole of it, and you are shown the exact text before you attach or save it. The diagnostic is a typed report, not an upload of your Room history or a raw log file.

If we cannot be reached when you press send, your message waits on your PC and goes by itself later — marked Waiting to send until it is actually accepted, so you are never told something arrived when it did not. While it waits you can still change or discard it.

Optional product insights are a separate thing: they are shared only if you turn on Help improve Orcheri, and never include Room content. What they include.

Trust and privacy sets out the whole picture, including what your AI tools send to their own providers while they work.